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Altitude Cloud Contact Center Honored with Best Technology Solution Award
By Jyothi Shanbhag, TMCnet Contributor
Contact center technology specialist, Altitude Software (News - Alert) has recently been honored with Best Technology Innovation in Communications Award for its Cloud Contact Center and the Best Technology Innovation in New Channels award for Altitude uCI.
“We are very pleased to receive recognition from such a prestigious jury” said Raquel Serradilla, GM of Altitude Software Spain.
The award winning Altitude Cloud Contact Center is an easy-to-use cloud solution for contact centers that works within hours of deployment with little to no capital investment. This solution helps the contact center decision makers to scale up or down based on demand and can optimize their resources and save time and money and helps them to focus on their business, achieving increased productivity and competitiveness.
Altitude uCI solutions on the other hand, enable integrated, efficient management of voice, e-mail, Web collaboration, Web chat, and IVR interactions. It also includes intelligent multimedia interaction routing, a powerful predictive dialer algorithm, and a unified contact center monitoring and management tool.
Serradilla further said that their company is committed to quality and innovation with solutions such as the Altitude Cloud Contact Center and the VideoContact for Altitude uCI, that address the emerging needs of the most dynamic contact centers in Spain and worldwide.
Recently, Altitude uCI solution was implemented at RGN Call Center and has delivered a 60 percent productivity increase on new campaigns at Turkey's RGN Call Center Debt Collection Campaigns. This announcement was jointly made by contact center technology specialist Altitude Software (News - Alert) and Turkish information technology services company AloTech Technology.
Edited by Brooke Neuman