TMCnews Featured Article

Happy Saturday! Let’s take some time to review the week’s events in the contact center on demand marketplace.

All contact centers have different needs. Some require only a few agents while others are others are stacked with 50-plus. Some contact centers require only a handful of tools to run an efficient operation while others demand all the latest technology, from improved IVR to remote agent capabilities. Contact centers are increasingly heading to the cloud to get what they need to serve their clients. Tikal Networks’ CenterMeter is an appropriately named contact center on demand solution that offers unique pricing that is positioned to fit the budget and want-list of every contact center operating today.

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The Ethiopian Revenues and Customs Authority (ERCA) is set to unveil a call center valued at close to $2 million dollars. The call center, to be located at the headquarters of the ERCA, can be reached via toll-free numbers. ERCA aims to change administrative processes and the manner in which taxes are collected with the latest call center. Eight to nine global and local companies had put in their bids for the ERCA project. The contract was eventually won by Tanzania-based software company, Techno Brain.

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Mapping Analytics, a company offering sales territory optimization and alignment software and services, has adapted CallidusCloud's LeadFormix marketing automation solution to improve lead management and drive enterprise engagement, sales performance management and sales effectiveness. LeadFormix is a cloud-based B2B marketing automation platform that identifies and qualifies sales opportunities by measuring the online behavior of prospects.

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Zingaya, a click-to-call solutions provider, is this week announced that its widget is now available on GetHuman.com. Zingaya, a privately-held startup, offers a cloud-based technology for click-to-call. With the solution, visitors of a company’s website can simply click or tap the “call” button, and the call is immediately forwarded from the website to the company’s landline, mobile phone or SIP phone. Zingaya’s technology enables VoIP calls without a phone or a download.

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The country of Panama recently decided to upgrade all governmental services within the Office of Social Services, La Caja de Seguro Social, with the assistance of FreeCRM.com. A minimum of 100 seats of FreeCRM.com have been deployed by Panama for computerizing the call center’s Relevant Products/Services operations. Panama's deployment of FreeCRM.com will ensure that the 3.5 million citizens of the country see a satisfying customer Relevant Products/Services service. As a result of the implementation, Relevant Products/Services of call center operations for the country's Social Services department will be able to offer real-time data that can be easily accessed and supervised by each resident.

Read the full article here.

That’s all for this week in the world of contact center on demand. See you next week!

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